Privacy and Cookie Policy | Fasicare Thailand

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Cookie Policy
Privacy Policy

This Cookie Policy explains the meaning and use of cookies on the website www.fasicare.com. Please read this Cookie Policy carefully so that you can understand our practices regarding the collection, use, or disclosure of cookies, as well as your choices concerning their use.

What are cookies?
Cookies are small data files that are stored on your computer or device when you visit a website. They are then sent back to the originating website on each subsequent visit or to another website that recognizes that cookie. Cookies are used to make the website function properly or more efficiently and to provide information to the website owner.

Session Cookies are temporary cookies that are used during your visit to the website and are deleted when you close your browser.
Persistent Cookies remain on your computer or mobile device after you close the website until they expire or are deleted. They help remember your preferences on the website and improve your browsing experience.

First-Party Cookies are cookies set by the website you are visiting.
Third-Party Cookies are cookies set by third-party websites separate from the site you are visiting, such as analytics or advertising service providers.

Similar Technologies refer to technologies that store information in your browser or device for sharing or storing data, such as Flash Cookies, HTML5, or other web application software methods.

How We Use Cookies and Types of Cookies We Use

**How do we use cookies?** We collect information about your visits to our website through cookies or similar technologies for the following purposes: to ensure secure and continuous access to your user account on our website; to record your usage information and preferences; to analyze your behavior on our website in order to improve performance and accessibility of our services; and to gather insights to better understand your interests and enhance our ability to meet your needs.

**Types of cookies used on our website**

**Strictly Necessary Cookies** These cookies are essential for providing you with services on our website and enabling you to use certain features. They help authenticate users and prevent fraudulent account access. Without these cookies, we may not be able to offer you certain services. We use these cookies to ensure our website functions securely and properly.

**Functional Cookies** These cookies allow us to remember your choices while using our website, such as your login details or language preferences. Their purpose is to provide you with a more personalized experience and to prevent you from having to re-enter your information each time you visit. These are persistent cookies that remain on your device for future visits. You can delete these cookies through your browser settings at any time.

**Analytical / Performance Cookies** These cookies help us recognize and count the number of visitors to our site and understand how users interact with our website. This information helps us improve the way our website works, such as ensuring that users can easily find what they are looking for.

**Advertising Cookies** These cookies are used to display advertisements that are relevant to you. They limit the number of times you see an ad and help us measure the effectiveness of our marketing campaigns. We may also use information collected from these cookies to show you advertisements that match your interests, based on your previous online activity. These are persistent cookies, and we may share this data with third parties, including our business partners. We are committed to continuously providing high-quality medical equipment and excellent service.

Cookie Preferences

If you do not wish for cookies to be used on our website, you can modify your browser settings to suit your preferences. Please note that if you disable or delete certain cookies through your browser settings, some parts or features of the website may not function properly or as intended.

Changes to This Cookie Policy

We may revise or update this Cookie Policy from time to time. You can find the updated terms and conditions of this Policy on our website. This Policy was last updated and became effective on May 31, 2022.

“We strictly adhere to the principle that customer privacy is of utmost importance. We collect, record, retain, store, disclose, transfer, or use your personal data only as specified below.”

Protecting data is a matter of credibility and trust. Your privacy is important to us. We will use your name or other information related to you only for the activities specified in this Privacy Policy. We will collect only the information necessary for such operations and only information relevant to the business communications between you and us.

We will retain your information only for as long as permitted by law or for as long as necessary for the purposes for which the information is stored.

You may access or visit the Platform (as defined in the Terms of Use) and browse products without providing any personal data. While you are visiting the Platform, your status will remain anonymous, and we will not be able to identify you at any time during your visit unless you have an account on the Platform and log in using your username and password.

If you have comments, suggestions, or feedback, you can contact us (and the Data Protection Officer) by email: info@fasicare.co.th

Collection of Personal Data

When you create a Fasicare account or provide your personal data through the Platform, the information we collect may include the following:

Full name
Shipping address
Email address
Contact number
Mobile phone number
Date of birth

You must provide your information directly to us, our authorized representatives, or through the Platform, and such information must be accurate, truthful, complete, and not misleading in any way. You must keep your information up to date and notify us of any changes (as described below). We reserve the right to request additional documents to verify the accuracy of the information you have provided.

We will only collect your personal data if you voluntarily provide it to us. If you choose not to provide your personal data or choose to withdraw your consent to the use of your personal data, we may be unable to provide our services to you. You may access and modify the personal data you have provided to us at any time as outlined below.

If you provide us with personal data of another individual, we will assume that you have obtained the consent or authorization of that individual to disclose and provide their personal data to us.

If you register for Fasicare using a social media account or connect your Fasicare account to your social media account, or use any of Fasicare’s social media services, we may access information about you that you have voluntarily provided through that social media account, as permitted by the social media provider’s policies. We will handle such personal data in accordance with Fasicare’s Privacy Policy.

Use and Disclosure of Personal Data

We will use the personal data we receive from you or disclose it to third parties (including our affiliates, external service providers, and third-party sellers) for all or part of the purposes set out below:

To carry out or support the use of the Services (as defined in the Terms of Use) or the use of the Platform.
To fulfill your orders placed through the Platform. Your payments made through the Platform for products—whether sold by Fasicare or by third-party sellers—will be processed by our appointed agent.
To deliver products you purchased through the Platform, whether sold by Fasicare or by third-party sellers. We may disclose your personal data to third parties for delivery (e.g., to our logistics operators or distributors), whether the products are sold by Fasicare or by third-party sellers.
To notify you about product deliveries—whether sold on the Platform by Fasicare or by third-party sellers—and for other customer service purposes.
To compare information and verify it with third parties to ensure data accuracy.
In addition, we will use the information you provide to manage your user account with us (if any); to verify and administer financial transactions relating to your online payments; to monitor downloads from the Platform; to improve the layout, design, and content of the Platform and personalize it for users; to identify users; for statistical and behavioral analysis; and to send information that we believe may be useful to you or that you have requested from us, including information about our products and services and those of third-party sellers, unless you have opted out of such communications.
When you register for a Fasicare account or provide your personal data through the Platform, we use your personal data to send marketing communications and promotions about our products or services or those of third-party sellers from time to time. You may unsubscribe from marketing at any time by using the opt-out mechanism included in the marketing materials sent to you. We may use your contact details to send newsletters from us or our affiliates.
In exceptional cases where Fasicare is requested to disclose personal data—such as where there is reason to believe that such disclosure may prevent a threat to life or bodily harm, for law enforcement purposes, or to comply with laws, regulations, rules, or other requests.

Fasicare may share your personal data with third parties or our affiliates for the above purposes, in particular to complete transactions with you, manage your user account, manage other relationships with you, conduct marketing, and comply with laws, regulations, and other requests that Fasicare deems necessary. In sharing data with such parties, Fasicare will use best efforts to ensure that third parties and our affiliates safeguard and protect your personal data from unauthorized access, storage, use, disclosure, or other similar risks, and that they retain your personal data only for as long as necessary for the purposes described above.

Withdrawal of Consent

You may submit an objection to the use or disclosure of your personal data for the activities or purposes specified above at any time by contacting us via the email provided below. Please note that if you object to the use or disclosure of your personal data for the activities or purposes specified above, depending on the circumstances of your objection, we may be unable to deliver products or services to you or perform our contractual obligations to you. We expressly reserve our legal rights and remedies where we are unable to deliver products or services to you or perform our contractual obligations as a result of such objection.

Updating or Amending Your Personal Data

You may update or amend your personal data at any time by logging into your user account on the Fasicare Platform. If you do not have a user account with us, you may update or amend your personal data by contacting us via the email provided below.

We will transmit the updated personal data to third parties or affiliates with whom we have shared your personal data, if your personal data remains necessary for the purposes described above.

Access to Your Personal Data

If you wish to access the personal data we hold about you, or to know about Fasicare’s use or disclosure of your personal data within the past year, please contact us via the email below. We reserve the right to charge a reasonable administrative fee for access to such records.

If you have a user account with Fasicare, you may view details of your orders by logging into your account on the Platform. There you will be able to view details of completed, pending, or soon-to-be-delivered orders and manage shipping addresses, bank details, or subscriptions. You agree to keep your account name, password, and order details confidential and not disclose them to any unauthorized third party. We cannot be responsible for losses arising from misuse of your account name, password, and order details, unless otherwise stated in the Terms of Use.

The Security of Your Personal Data

Fasicare ensures that all stored information is kept securely. We protect your personal data by:

Restricting access to personal data;
Implementing technological measures to prevent unauthorized access to our computer systems; and
Securely destroying your personal data when it is no longer required for legal and business purposes.

Fasicare uses 128-bit SSL (Security Sockets Layer) encryption technology when processing financial details. 128-bit SSL encryption is considered to require an extremely long time to crack and is an industry standard.

If you have reason to believe your privacy has been breached by Fasicare, please contact us via the email provided below.

Your password is the key to your account. Please use a combination of numbers, letters, or symbols, and do not share your Fasicare password with anyone. If you share your password with others, you will be responsible for actions taken in your name or through your account and the consequences thereof. If you cannot control your password, you may be unable to control your personal data or other information provided to Fasicare, and you may be bound by actions taken in your name. Therefore, if your password has been disclosed or is no longer confidential for any reason, or if you have reason to believe it has been disclosed or is no longer confidential, you should contact us and change your password. We remind you to log off and close your browser every time you use a public computer.

Minors

Fasicare does not sell products to minors. If you are under 20 years of age, you may use our website only with the involvement of a parent or legal guardian.

Fasicare or its authorized service providers may use cookies, web beacons, or similar programs to store information to help us provide better, faster, and safer services and to protect your privacy when you use the Services and/or access the Platform.

When you visit Fasicare, our servers automatically recognize and record information that your browser sends when you visit our website. This information may include:

The IP address of your computer;
Your browser type;
The webpages you visited before entering the Platform;
The webpages you view on the Platform;
The length of time spent on such pages, the products or information you search for on the Platform, access times and dates, and other statistical information.

This information is stored for analysis and evaluation to help us improve the Platform, the services, and the products we provide.

Cookies are small text files (usually consisting only of letters and numbers) placed in your browser’s memory or on your device when you visit a website or view a message. They enable us to uniquely recognize your device or browser and allow us to tailor content more quickly to your personal interests and make the Services and Platform more convenient and useful to you.

No Spam, Spyware, or Virus

Spam, spyware, or viruses are not permitted on the Platform. Please set and maintain your communication preferences so that we can send you communications according to your wishes. You are not authorized or permitted to add other users (including users who have purchased goods from you) to your mailing list (email or postal) without their express consent. You will not send any messages containing spam, spyware, or viruses through the Platform. If you wish to report any suspicious messages to us, please contact us via the email provided below.

Changes to the Privacy Policy

Fasicare regularly reviews the effectiveness of this Privacy Policy. We reserve the right to change this Privacy Policy at any time. Any changes will be announced or published on the Platform.

Fasicare’s Rights

You acknowledge and agree that Fasicare has the right to disclose personal data to competent legal authorities, regulatory authorities, government agencies, tax authorities, law enforcement agencies, and other relevant agencies, or to relevant rights holders, if Fasicare has reasonable grounds to believe that the disclosure of your personal data is necessary for performing duties, responsibilities, administration, and agreements, whether voluntary or compelled, for the purpose of cooperating with orders, investigations, and/or requests in various forms from such agencies under applicable law. You agree not to bring any claim or action against Fasicare and to waive any claims or other rights you may have against Fasicare arising from the disclosure of your personal data under the above circumstances.

Contacting Fasicare

If you wish to withdraw consent for the use of your personal data, request access to and/or correction of your personal data, or if you have questions, comments, concerns, or require technical assistance or information regarding cookies, please contact us (and our Data Protection Officer) via email at info@fasicare.co.th.